1. Use of this site
Hairware Ltd grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify any portion of it except with express written consent of Hairware Ltd. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; or any derivative use of this website or its contents.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Hairware Ltd and its affiliates without express written consent.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Hairware.com as long as the link does not portray Hairware Ltd, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Hairware logo or other proprietary graphic or trademark as part of the link without our express written consent.
By entering your information into our site, www.hairware.com, you agree to be contacted by Hairware in connection with new products, offers and promotions. We will not pass any of your details onto any third parties.
2. Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not Hairware Ltd, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website for any of the following:
3. Refund & Return of Goods Policy
a) If for any reason you are unhappy with product purchased from Hairware.com, you can return it to us in its original condition with the labels intact within 7 days of the date you received it, and we will issue a full refund for the price you paid for the product. This returns policy does not affect your statutory rights.
b) Specific information applies to the return of damaged, defective and incorrect items. See the section marked Return a Damaged, Defective or Incorrect Item.
c) We will notify you via e-mail when we have processed your return. This may take up to 7 days.
d) For your protection we recommend that you use a recorded-delivery service if the value of the return is more than £50.
Return a Damaged, Defective or Incorrect Item
e) If the item was damaged in transit
f) If the item is defective
g) If we sent you an item you did not order (an "incorrect" item)
Note: in the event of Hairware.com sending you a replacement for a damaged, defective or incorrect item, you must return the original item to Hairware.com within 30 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.
4. Delivery Policy
a) We charge £4.95 for all deliveries. We operate a standard next day delivery service by Royal Mail Special Delivery guaranteed by 1.00pm for all items. A signature will be required. Please notify us in advance if you have any special delivery requirements - there may be an additional charge.
b) If the goods do not arrive, you must tell our Customer Services department within 5 days of receipt of confirmation of dispatch or expected delivery.
c) After delivery you are responsible for protecting the goods against loss or damage.
a) You cannot cancel an order once we have accepted it unless this is agreed in writing by our operations manager.
a. We accept payment by credit or debit card. Credit card and debit card payments are taken at the point of customer order not on dispatch of goods.
b. We may share customer credit history information with relevant credit agencies.
c. We remain owners of the goods you purchase until you have paid for all of them in full. We can retrieve and resell them if they are not paid for. This applies to all goods we supply to you and to any money owing in respect of any transaction with you.
7. Our details
This website is owned by Hairware Ltd, Europa Industrial Park, Parsonage Road, Stratton St Margaret, Swindon, Wiltshire, SN3 4RJ. UK
Registered in England, 6 Spinners Cottages, Longfords Mill, Stroud, Gloucestershire GL6 9LP. UK
Company Number: 03298040
VAT Number: GB685544692