Please check if there are any custom charges to be paid for your country of destination. It is your responsibility to pay any custom costs incurred.

When ordering from HAIRWARE, DHL Express is one of the couriers we use. In purchasing from us, you (the receiver) agree to the following Terms and Conditions of service. 

“Shipment” means all documents or parcels that travel under one waybill and which may be carried by any means DHL chooses, including air, road or any other carrier. A “waybill” shall include any Shipment identifier or document produced by DHL or Shipper automated systems such as a label, barcode, waybill or consignment note as well as any electronic version thereof. Every Shipment is transported on a limited liability basis as provided herein. If Shipper requires greater protection, then insurance may be arranged at an additional cost. (Please see below for further information). “DHL” means any member of the DHL Express Network.

  1. Customs Clearance
    DHL may perform any of the following activities on Shipper’s or Receiver’s behalf in order to provide its services : (1) complete any documents, amend product or service codes, and pay any duties, taxes or penalties required under applicable laws and regulations (“Customs Duties”), (2) act as Shipper’s forwarding agent for customs and export control purposes and as Receiver solely for the purpose of designating a customs broker to perform customs clearance and entry and (3) redirect the Shipment to Receiver’s customs broker or other address upon request by any person who DHL believes in its reasonable opinion to be authorized.
  2. Unacceptable Shipments
    A Shipment is deemed unacceptable if:
    • no customs declaration is made when required by applicable customs regulations,
    • it contains counterfeit goods, animals, bullion, currency, gem stones; weapons, explosives and ammunition; human remains; illegal items, such as ivory and narcotics,
    • it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), ADR (European Road Transport Regulation on dangerous goods) or other relevant organization (“Dangerous Goods”),
    • its address is incorrect or not properly marked or its packaging is defective or inadequate to ensure safe transportation with ordinary care in handling,
    • it contains any other item which DHL decides cannot be carried safely or legally.
    1. Deliveries and Undeliverables
      Shipments cannot be delivered to PO boxes or postal codes. Shipments are delivered to the Receiver’s address given by Shipper but not necessarily to the named Receiver personally. Shipments to addresses with a central receiving area will be delivered to that area.
      DHL may notify Receiver of an upcoming delivery or a missed delivery. Receiver may be offered alternative delivery options such as delivery on another day, no signature required, redirection or collection at a DHL Service Point. Shipper may exclude some delivery options on request. Any fees incurred are the responsibility of the buyer (you, the purchaser) and HAIRWARE Ltd is not liable for the costs of refused delivery. IF YOU REFUSE DELIVERY - YOU WILL BE CHARGED ANY RELEVANT RETURN COSTS TO MIIMO WIGS, YOU WILL BE CHARGED ANY ASSOCIATED DUTY / TAX / IMPORT FEES TO YOUR COUNTRY AND ALSO THOSE INCURRED ON RETURN TO HAIRWARE Wigs Ltd. YOU WILL BE LIABLE TO PAY UP TO 25% RESTOCK FEE ON TOP OF ALL OTHER COSTS INCURRED BY HAIRWARE Wigs. Purchasing from HAIRWARE Wigs is your acceptance of all terms.


    2. If the Shipment is deemed to be unacceptable as described in Section 2, or it has been undervalued for customs purposes, or Receiver cannot be reasonably identified or located, or Receiver refuses delivery or to pay Customs Duties or other Shipment charges, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper’s cost, failing which the Shipment may be released, disposed of or sold without incurring any liability whatsoever to Shipper or anyone else, with the proceeds applied against Customs Duties, Shipment charges and related administrative costs with the balance of the proceeds of a sale to be returned to Shipper. DHL shall have the right to destroy any Shipment which any law prevents DHL from returning to Shipper as well as any Shipment of Dangerous Goods.
    3. Inspection
      DHL has the right to open and inspect a Shipment without notice for safety, security, customs or other regulatory reasons.
    4. Shipment Charges and Fees
      DHL’s Shipment charges are calculated according to the higher of actual or volumetric weight per piece and any piece may be re-weighed and re-measured by DHL to confirm this calculation.
      Shipper, or the Receiver when DHL acts on Receiver’s behalf, shall pay or reimburse DHL for all Shipment or other charges due, or Customs Duties owed for services provided by DHL or incurred by DHL on Shipper’s or Receiver’s behalf. Payment of Customs Duties may be requested prior to delivery.
      If DHL uses its credit with the Customs Authorities or advances any Customs Duties on behalf of a Receiver who does not have an account with DHL, DHL shall be entitled to assess a fee.
    5. REFUSAL OF GOODS: 
            • OUTWITH UK 

IF YOU LIVE OUTWITH THE UK AND CHOOSE NOT TO PAY DUTIES / TAXES AT CHECKOUT, YOU ARE LIABLE FOR THESE FEES WHEN THE ITEM ENTERS YOUR COUNTRY. IF YOU REFUSE DELIVERY, YOU WILL STILL BE CHARGED THE IMPORT FEES AND THE ITEM WILL BE DESTROYED AT YOU - THE BUYER - COST. YOU WILL NOT BE ENTITLED TO ANY REFUND. HAIRWARE LTD & DHL ARE NOT LIABLE FOR THE COSTS ASSOCIATED WITH REFUSAL OF DELIVERY.

 

      • WITHIN UK

If you live within the UK and refuse delivery of your item, you will be charged the return shipping fee plus any imposed fines / charges from DHL plus a minimum 20% restock fee & cost of return to supplier / manufacturer.



    1. DHL’s Liability
  1. 6.1 DHL’s liability in respect of any one Shipment transported by air (including ancillary road transport or stops en route) is limited by the Montreal Convention or the Warsaw Convention as applicable, or in the absence of such Convention, to the lower of (i) the current market or declared value, or (ii) 22 Special Drawing Rights per kilogram (approximately $US 30.00 per kilogram). Such limits shall also apply to all other forms of transportation, except where Shipments are carried only by road, when the limits below apply.
    For cross border Shipments transported by road, DHL’s liability is or shall be deemed to be limited by the Convention for the International Carriage of Goods by Road (CMR) to the lower of (i) current market value or declared value, or (ii) 8.33 Special Drawing Rights per kilogram (approximately $US 11.00 per kilogram). Such limits will also apply to national road transportation in the absence of any mandatory or lower liability limits in the applicable national transport law.
    If Shipper regards these limits as insufficient it must make a special declaration of value and request insurance as described in Section 8 or make its own insurance arrangements.
    DHL’s liability is strictly limited to direct loss and damage to a Shipment only and to the per kilogram limits in this Section 6. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to DHL’s attention.
    6.2 DHL will make every reasonable effort to deliver the Shipment according to DHL’s regular delivery schedules, but these schedules are not binding and do not form part of the contract. DHL is not liable for any damages or loss caused by delay, but for certain Shipments, Shipper may be able to claim limited delay compensation under the Money Back Guarantee terms and conditions.
    1. Claims
      All claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever. Claims are limited to one claim per Shipment, settlement of which will be full and final settlement for all loss or damage in connection therewith.
    2. Shipment Insurance
      DHL may be able to arrange insurance covering the value in respect of loss of or damage to the Shipment, provided that the Shipper so instructs DHL in writing, including by completing the insurance section on the front of the waybill or by DHL’s automated systems and pays the applicable premium. Shipment insurance does not cover indirect loss or damage, or loss or damage caused by delays.
    3. Circumstances Beyond DHL’s Control
      DHL is not liable for any loss or damage arising out of circumstances beyond DHL’s control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if known to DHL; any act or omission by a person not employed or contracted by DHL - e.g. Shipper, Receiver, third party, customs or other government official; “Force Majeure” - e.g. earthquake, cyclone, storm, flood, fog, war, plane crash, embargo, riot, civil commotion, or industrial action.
    4. Shipper’s Warranties and Indemnities
      Shipper shall indemnify and hold DHL harmless for any loss or damage arising out of Shipper’s failure to comply with the following warranties and representations:
      • all information provided by Shipper or its representatives is complete and accurate; • the Shipment is acceptable for transport under Section 2 above;
      • the Shipment was prepared in secure premises by reliable persons and was protected against unauthorized interference during preparation, storage and any transportation to DHL;
      • Shipper has complied with all applicable customs, import, export, data protection laws, sanctions, embargos and other laws and regulations; and
  1. • Shipper has obtained all necessary consents in relation to personal data provided to DHL including Receiver’s data as may be required for transport, customs clearance and delivery, such as e-mail address and mobile phone number. 
    1. Routing
      Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.
    2. Governing Law
      Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of DHL, to the non-exclusive jurisdiction of the courts of, and governed by the law of the country of origin of the Shipment and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law.
    3. Severability
      The invalidity or unenforceability of any provision shall not affect any other part of these Terms and Conditions.
  1. Further information is available on the DHL website (www.dhl.com) or from DHL Customer Service.
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    SHIPPING TO RUSSIA:
    DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS (“T&C”)
     
    These T&C are applied to services provided by Express Carrier DHL Express in respect of delivery of Express Shipments for personal use.
     
    1. Terms used herein:
  1. 10.Express Carrier: DHL Express is represented within the Russian Federation by two entities, DHL International AO and DHL Express OOO.  DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments.
    Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union.
    Express Shipment means goods shipped in express mode by any means of transportation using electronic shipment organisation and tracking system on www.dhl.ru website to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time.
    Shipper means a legal entity, normally an online store, that handed Express Shipments over to the Express Carrier for delivery.
    Consignee means an individual consignee of Express Shipment specified in the DHL Express waybill.
     
    1. T&C Subject Matter
  1. 11.2.1. These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee, the Express Carrier and the Customs Broker (“Agreement”).
    2.2. Consignee of Express Shipments accepts the provisions of this Agreement for themselves and for other directly or indirectly interested parties, including the Shipper, by pressing a button, ticking a box or putting any other sign in the box “I accept terms and conditions of the Public Offer,” as well as/or by any other means of actual confirmation of their consent when ordering goods at the Shipper’s website.
    2.3. Under the applicable legislation in Russian Federation Express Carrier and Customs Broker shall have the right to demand from Consignee documents and information necessary for international delivery of Express Shipments and customs operations in respect of Express Shipment, including those containing information comprising commercial, bank and other secrets protected by law, or other confidential information, and obtain such documents and information within the time limits ensuring observance of the requirements specified in the applicable legislation.
    Express Carrier and Customs Broker hereby acknowledge and confirm that the obtained information comprising state, commercial, bank and other secrets protected by the law or other confidential information must not be disclosed or used by Express Carrier and Customs Broker and their employees for their own purposes, handed over to other persons, except for the cases envisaged in the applicable legislation in Russian Federation other cases when disclose of the information is required for international delivery of Express Shipments and customs operations in respect of Express Shipment.
     
    1. DHL Express Network Terms and Conditions of Carriage.
  1. 12.3.1. The Shipper and the Consignee acknowledge that normal DHL Express Delivery Terms and Conditions apply to carriage of goods via DHL Express network; the key provisions thereof that are essential for the Consignee are listed below:
    Deliveries and Undeliverables
    Shipments cannot be delivered to PO Boxes or postal codes. Shipments are delivered to the Receiver’s address given by Shipper but not necessarily to the named Receiver personally. Shipments to addresses with a central receiving area will be delivered to that area.
    DHL may notify Receiver of an upcoming delivery or a missed delivery. Receiver may be offered alternative delivery options such as delivery on another day, no signature required, redirection or collection at a DHL Service Point. Shipper may exclude certain delivery options on request.
    If the Shipment is deemed to be unacceptable as described in Section 2, or it has been undervalued for customs purposes, or Receiver cannot be reasonably identified or located, or Receiver refuses delivery or to pay Customs Duties or other Shipment charges, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper’s cost, failing which the Shipment may be released, disposed of or sold without incurring any liability whatsoever to Shipper or anyone else, with the proceeds applied against Customs Duties, Shipment charges and related administrative costs with the balance of the proceeds of a sale to be returned to Shipper. DHL shall have the right to destroy any Shipment which any law prevents DHL from returning to Shipper as well as any Shipment of Dangerous Goods.
    Inspection
    DHL has the right to open and inspect a Shipment without notice for safety, security, customs or other regulatory reasons.
    DHL’s Liability
    DHL’s liability in respect of any one Shipment transported by air (including ancillary road transport or stops en route) is limited by the Montreal Convention or the Warsaw Convention, as applicable, or in absence of such Convention, to the lower of (i) the current market or declared value, or (ii) 19 Special Drawing Rights per kilogram (approximately $US 26.00 per kilogram). Such limits shall also apply to all other forms of transportation, except where Shipments are carried only by road, when the limits below apply.
    For cross border Shipments transported by road, DHL’s liability is or shall be deemed to be limited by the Convention for the International Carriage of Goods by Road (CMR) to the lower of (i) current market value or declared value, or (ii) 8.33 Special Drawing Rights per kilogram (approximately $US 14.00 per kilogram). Such limits will also apply to national road transportation in the absence of any mandatory or lower liability limits in the applicable national transport law.
    If Shipper regards these limits as insufficient it must make a special declaration of value and request insurance as described in Section 8 or make its own insurance arrangements.
    DHL’s liability is strictly limited to direct loss and damage to a Shipment only and to the per kilogram limits in this Section 6. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to DHL’s attention.
    DHL will make every reasonable effort to deliver the Shipment according to DHL’s regular delivery schedules, but these schedules are not binding and do not form part of the contract. DHL is not liable for any damages or loss caused by delay, but for certain Shipments, Shipper may be able to claim limited delay compensation under the Money Back Guarantee terms and conditions, which are available on the DHL website at www.dhl.com or from Customer service.
    Claims
    All claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever. Claims are limited to one claim per Shipment, settlement of which will be full and final settlement for all loss or damage in connection therewith.
    Circumstances Beyond DHL’s Control
    DHL is not liable for any loss or damage arising out of circumstances beyond DHL’s control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if known to DHL; any act or omission by a person not employed or contracted by DHL - e.g. Shipper, Receiver, third party, customs or other government official; “Force Majeure” - e.g. earthquake, cyclone, storm, flood, fog, war, plane crash, embargo, riot, civil commotion, or industrial action.
    Routing
    Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.
    3.2 Full text of the текст DHL Express Network Terms and Conditions of Carriage is available on www.dhl.ru website.
     
    1. Customs Operations Terms & Conditions
  1. 13.4.1. Customs Broker:
    4.1.1 may performs customs declaration of Express Shipments;
    4.1.2. shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email;
    4.1.3. shall perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments.
    4.2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker’s request.
    All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF.
    4.3.The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost
    4.4.The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.
     
    1. Liability of the Parties
  1. 14.5.1. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter’s breach of customs regulations due to the Consignee’s failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice.
    5.2. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them.
    5.3. The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.
     
    1. Service Fees and Payment for Customs Operations:
  1. 15.6.1. Service fees are determined based on the Customs Broker’s rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder.
    6.2. The Consignee must pay for the Customs Broker’s services.
    6.3. The Customs Broker reserves the right to withhold any goods of the Consignee at the latter’s expense until the Customer Broker’s services provided to the Consignee hereunder are paid in full.
     
    1. General Provisions
  1. 16.7.1. Should the T&C and/or Agreement text change, the Parties agree to apply the T&C effective as of the date of consent specified in Clause 2.2.
     

    DELIVERY OUTWITH THE UK:
    PLEASE BE AWARE THAT ANY IMPORT DUTIES OR TAXES ARE THE RESPONSIBILITY OF YOU  - THE BUYER  -  UNLESS OTHERWISE PAID ON SITE AT CHECKOUT.
    IF YOU DO NOT OPT TO PAY DUTY & TAX AT CHECKOUT, AND YOUR DELIVERY ADDRESS IS OUTWITH THE United Kingdom, PLEASE NOTE THAT YOU ARE LIABLE FOR ALL IMPORT FEES TO YOUR COUNTRY.
    1. REFUSAL OF GOODS: 
            • OUTWITH UK 

IF YOU LIVE OUTWITH THE UK AND CHOOSE NOT TO PAY DUTIES / TAXES AT CHECKOUT, YOU ARE LIABLE FOR THESE FEES WHEN THE ITEM ENTERS YOUR COUNTRY. IF YOU REFUSE DELIVERY, YOU WILL STILL BE CHARGED THE IMPORT FEES AND THE ITEM WILL BE DESTROYED AT YOU - THE BUYER - COST. YOU WILL NOT BE ENTITLED TO ANY REFUND. HAIRWARE LTD & DHL ARE NOT LIABLE FOR THE COSTS ASSOCIATED WITH REFUSAL OF DELIVERY.

 

      • WITHIN UK

If you live within the UK and refuse delivery of your item, you will be charged the return shipping fee plus any imposed fines / charges from DHL plus a minimum 20% restock fee & cost of return to supplier / manufacturer.